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My stay at the hotel was a mixed experience. The rooms were okay for a one-night stay, but they were very small and quite dusty, triggering my husband's allergies. Despite being clean, there was a persistent unpleasant smell in the public areas. On the bright side, the hotel offers free Wi-Fi, even though the signal is weak and may disconnect frequently.
Rooms
5.0
The rooms were small and dusty, suitable for a short stay. The allergic reaction my husband had was concerning.
Service
9.0
The staff members were friendly and helpful throughout our stay. Their prompt assistance added to the convenience of the location, surrounded by restaurants and close to the station.
Location
7.0
The hotel's location was fantastic, being close to restaurants and the station, making it convenient for exploring nearby cities like Kobe and Kyoto. However, the immediate surroundings lacked appeal.
Dining
6.0
The dining options were a mix; there were decent restaurants on-site, but the food quality varied. The boiled eggs were a nice touch.
Facilities
7.0
The facilities were standard, with no standout features highlighted during my stay.
Julius
United States,
February
2024
7.6/10
The hotel is conveniently located near major train stations and shopping complexes, making it an ideal base for exploring nearby cities like Kobe and Kyoto. The rooms, though clean, are quite tiny, especially for twin accommodations. The service was friendly and helpful, and the dining options offered a decent variety of food. However, the public areas had a consistent unpleasant odor, impacting the overall experience.
Rooms
6.0
The rooms were small and cramped, suitable for one person but tight in a twin room.
Service
8.0
The service staff was really friendly and understanding, making the stay pleasant.
Location
9.0
The hotel's location is fantastic, with easy access to rail and underground stations for day trips to nearby cities.
Dining
7.0
Facilities
The hotel offers a few dining options and convenient laundry services.
great location
unpleasant odor
Robert
United States,
August
2023
7.4/10
The hotel may have tiny rooms but they are sufficient for a good night's sleep if you are out exploring all day. The check-in desk is conveniently located nearby. The service is attentive although the rooms are smaller than expected. The location is excellent, especially for budget travelers looking to explore nearby cities like Kobe and Kyoto. Dining options are available in the connected New Hankyu Hotel. Facilities are basic but satisfactory.
Rooms
6.0
Rooms are small but enough to sleep at night if you're out and about exploring during the day. They are much tinier than adverts suggest and located right next to the check-in desk.
Service
8.0
The service is attentive, with staff going the extra mile to assist guests with things like adjusting air conditioning and hailing cabs. They provide dry cleaning, housekeeping, and laundry services.
Location
9.0
The location is fantastic, close to a number of rail and underground stations, perfect for short day trips to nearby cities. The staff are courteous and understanding. Plenty of dining options are available nearby, and it's easy to access from Itami airport to Umeda station.
Dining
7.0
Dining options are available in the connected New Hankyu Hotel and offer a buffet breakfast with a variety of food choices. There are also many small restaurants in the area to explore.
Facilities
7.0
Basic facilities are available, ensuring a comfortable stay.
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